icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown
BMC Contact Options

Select the link below that best matches your interest.

For questions about BMC products, solutions, and services, you can also phone the number below:


Our customer commitment

We continually evaluate the BMC IT Service Management portfolio to ensure we provide the best solutions to meet our customers' needs. BMC has announced that Service Desk Express (SDE) has moved to "Limited Support" and will no longer be supported after December 31, 2017.

While we will not be developing new functionality for SDE or removing the End of Life designation, we will continue to provide limited technical support for the product and may address defects and security issues as defined by the "Product End of Life" section of the BMC Product Support Policy.

What does this mean for you?

  • We are committed to providing Limited Support for SDE until December 31, 2017.
  • You can add capacity if needed. You may continue to renew support and purchase additional capacity as needed.
  • We may issue hot fixes if needed. Please review the Product Support Policy for details on Limited Support and End of Life.
  • Moving forward BMC recommends one of the following migration options:
    1. Move to the cloud with Remedyforce
    2. Stay on-premises with FootPrints service desk