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BMC Helix Platform is an open, scalable service and operations management solution that increases efficiency, productivity, and innovation.

A unified platform that automates and enables the work of service and operations teams

  • Supports BMC Helix Solutions—Discovery, operations management, service management, continuous optimization, and delivery of omni-channel experiences for IT and lines of business
  • Leverage a micro-services architecture to provide rich visualizations for expanded visibility and context, persona-based dashboards, centralized reporting, shared data, and cross-launch capability across the platform
  • Hyperautomation workflow engine enables native configurable, automated workflows to be added to business processes which frees up resources and increases efficiency
  • Extend, enhance, and customize solutions or services to deliver quality innovations, including integrations with industry-leading iPaaS to increase observability, usability, adaptability, scalability, and automation
  • Flexible coding methods including no code, low code and pro code

Sneak peek: See how ServiceOps uses artificial intelligence to improve DevOps processes.

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“The key driver [for our investment in BMC Helix] is the customer service experience. Reducing errors or saving time is a side benefit. What we’re looking at is finding the best way to improve the experience and connect the user for fulfilment as efficiently as possible.” — Director of Service Management, Education
Forrester, "The Total Economic Impact Of BMC Helix," January 2021

Connect service and operations teams with actionable insights

Increase efficiency and lower costs

Service and Operations Manager
  • Gain operational speed and productivity with cross-launching to other solutions deployed on the platform
  • Lower administrative costs with one central location across products to set up users, groups, and permissions, and manage user access
  • Gain deep insights and consistency with a centralized, expanded lake of shared data, databases, and reporting across service and operations solutions

Leverage the power of AI/ML with advanced analytics to identify trends, proactively address potential issues and understand how services and operations are performing

Service Manager
  • Dynamically update service models by ingesting metrics, events, and topologies from BMC and 3rd-party solutions
  • Improve service and operations efficiency and minimize disruptions with AI-fueled insights across domains
  • Reduce MTTR with information sharing and task execution across the platform
  • Increase productivity with tailored user experiences
  • Reduce management complexity with expanded cross-domain visibility of unique data stores to view assets and relationships

Use AI/ML-driven algorithms to support policy-based automation

Cloud Architect
  • Identify automation opportunities to increase business agility: Enable teams to use policy and event driven automation to quickly take corrective action
  • Increase IT staff productivity: Automate management of infrastructure to save time and labor
  • Achieve faster time-to-remediation: Connect AI-driven insights and recommendations with automated actions
  • Reduce time-to-value: Streamline and enhance business and development processes with hyperautomation workflows
  • Gain deeper insight leveraging ML: Understand how successfully automations have performed in the past to maximize the success of future remediations

Enable a collaborative, container application development environment

Young Developer
  • No-code application development and tailoring: Easily create and modify applications using drag-and-drop design tools
  • Modernize applications with cognitive micro-service framework: Add AI service capabilities to your apps
  • Achieve deployment flexibility with multi-cloud support: Extend, integrate, and customize workflow-based apps
  • Rich and comprehensive integrations: New BMC Helix iPaaS delivers industry‑leading enterprise usability, adaptability, scalability, and reduced time to market
  • Faster time-to-development: Extensive visualization, search capabilities, and impact analysis enable DevOps teams to meet their quality, velocity, and efficiency initiatives
“A global telecommunications company consolidated nine applications into one platform with a consolidated IT and enterprise service desk and integrated IT operations platform. This eliminated mainframes and legacy technology and reduced its IT run rate by 49%.“
Forrester, “The Total Economic Impact Of BMC Helix,” January 2021

Getting started with BMC Helix Platform is easy