Service Operations, or ServiceOps, is the convergence of service and operations management data, tooling, and processes. Learn how the BMC Helix platform uses generative AI to enable ServiceOps on a unified platform, accelerating productivity, insights, and automation.
Unify data and workflows
The BMC Helix platform drives artificial intelligence (AI)-enabled convergence across data stores, integrations, APIs, dashboards, services, and more.
Integrate cross-platform intelligence
Enjoy real-time visibility, incident prevention, change risk management, and cross-team collaboration.
Automate intelligently, everywhere
Machine learning (ML) and predictive and causal AI enable intelligent task automation across your entire ServiceOps environment.
Harness generative AI
BMC HelixGPT, a generative AI embedded through the BMC Helix platform, applies "chain of thought" reasoning and presents clear "next best step" actions.
Simplify enterprise complexity, at DevOps speed
BMC’s approach to ServiceOps extends beyond simply combining service and operations management. The BMC Helix platform removes silos and complexity by harmonizing disparate data, tools, and processes across enterprise infrastructure—be it cloud, on-premises, hybrid, or mainframe.
With shared platform services, data stores, dashboards, and integrations, teams can move at DevOps speed together.
Learn more about BMC Helix for ServiceOps.
Unlock new insights and expertise
The BMC Helix platform comes pre-integrated with BMC HelixGPT—a generative AI model that trains on your organization's enterprise data, absorbing comprehensive knowledge spanning the entire business. The platform becomes an expert in your enterprise systems, radically scaling the benefits gleaned from organizational data.
Become an expert in your systems with BMC HelixGPT.
Heighten collaboration and operational effectiveness
BMC Helix revolutionizes how enterprise employees can collaborate across departments. Cross-platform AI underpins the dynamic processes that distribute information to relevant internal teams quickly so they can work faster and more effectively. Real-time collaboration solutions that come pre-integrated with the platform include:
- BMC Helix Digital Workplace Advanced to accelerate self-service through a unified experience portal, accessible on your networked devices
- BMC Helix Virtual Agent to collaborate and get the information you need to resolve cases faster
- BMC Helix Knowledge Management to access real-time knowledge articles from your enterprise subject matter experts
- See all BMC Helix employee experience solutions
- Datasheet: BMC Helix for ServiceOps
- Datasheet: BMC Helix Operations Management with AIOps
- Datasheet: BMC Helix Discovery
- Datasheet: BMC Helix Continuous Optimization
- Datasheet: BMC Helix for Intelligent Automation
- CIO.com Article—BMC Helix: Leading the Charge in Generative AI-driven Enterprise Service Management
- eWeek Article—BMC's CTO Ram Chakravarti on Generative AI in the Enterprise
- Datasheet: BMC HelixGPT
- Datasheet: BMC Helix Enterprise Service Management
- Datasheet: BMC Helix ITSM
- Forrester Wave™: Enterprise Service Management, Q4 2023
- BMC Named an Enterprise Service Management Industry Leader
- BMC Named A Leader in Forrester Process-Centric AI for IT Operations (AIOps) Wave
- Generative AI: Avoiding the Trough of Disillusionment
- New BMC HelixGPT Innovations Spanning Service and Operations Management
- BMC is First to Embed GPT across AI-Driven Service and Operations Management Portfolio
- BMC Revolutionizes Observability and AIOps with BMC HelixGPT
- BMC Service Management Now Includes Generative AI
- How BMC HelixGPT-Powered AIOps Connects Observability Silos for Faster Probable Root Cause Isolation
- BMC HelixGPT: An expert of (your) systems
- 9 Reasons Why ChatGPT is Not “Enterprise Ready”…Yet
- APM Digest: How AIOps Solutions with the Right Foundation can help reduce the IT blame game
- IDG brand post: Benefits of AI/GPT for ESM
- BMC Helix SaaS delivers on the promise of ServiceOps and enterprise orchestration to elevate innovation