Upgrade to BMC ITSM solutions
In 2017, BMC ended support for Service Desk Express, formerly known as Magic Solutions. We recommend upgrading to one of our current IT service management (ITSM) solutions.
BMC Helix Remedyforce is comprehensive ITSM that easily scales and adapts to the needs of mid-size companies and large enterprises. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.
Increasing visibility and automating workflows, Footprints Service Desk gives small and mid-size organizations the on-premise control necessary to continuously improve service delivery and manage IT assets while driving efficiencies, controlling costs, maintaining compliance, and reducing IT vulnerability and financial risk.