BMC Work Order Management 9.x: Fundamentals for Users (WBT)
Work Order Management is a back-end application of BMC Service Request Management (SRM) that provides basic facilities for assignment, status, work info, and task management. BMC SRM integration with Work Order Management allows users to create a generic work-order process.
This online course provides Work Order Managers and Work Order Assignees with the information and experience that they need to fulfill service requests successfully.
In this course, participants will learn about functional areas of the Work Order Console. They will learn how to create and manage work orders, and will become familiar with the Task Management System (TMS) and SRM Request Entry Console.
BMC Helix ITSM 9.x
Self Paced | 2.00 heures
Module 1: Introduction to Work Order Management
- Introducing BMC SRM
- Accessing the Work Order Console
- Navigating the Work Order Console
- Using BMC Online Documentation portal
Module 2: Creating and Searching for Work Orders
- Navigating the Work Order form
- Working with the Work Order form
- Managing work orders
- Searching for records
Module 3: Working with Tasks
- Task Management System
- Task groups and tasks
- Managing tasks
Module 4: Other Functionality
- Using Service Level Management with Work Orders
- SRM Request Entry Console: Overview