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Remedy AR System 9.0: What's New for Administrators (WBT)

This two-hour course will provide information about the enhancements made in AR System since version 8.0. The course covers everything that you need to know to be a more effective administrator. The intended audience is students who have taken AR System classes in the past and only need to know what has changed. The course will cover topics such as new administrator consoles, configuration tool, troubleshooting, full text search, and upgrading best practices.

This course includes interactive simulations and knowledge checks throughout to prepare the learners to maintain AR System Administrator Accreditation.

Major release:

BMC Helix ITSM 9.x

Good for:

Administrators, Users

Course Delivery:

Web Based Training (WBT) | 2.00 heures

Course Modules

  • Troubleshooting
    • New logging functionality
    • Dynamic logging
    • Plug-in server logs
    • Longest running API call log
    • New Mid-Tier Configuration settings
  • Full Text Search
    • Identify Enhancements to full text search
    • Review new searchable document types
    • Explain FTS high availability option
    • Review enhancements to indexing
  • Upgrades
    • Review the concept of Overlays
    • Understand new access control best practices for Developer Studio
    • Explain how to “call home” to BMC
  • Archiving
    • Describe the role of the Archive Manager Console (AMC)
    • Describe how to enforce an archive policy
    • How to enable and disable archiving
    • Exporting and removing data using the AMC

Related Skills Assessments