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BMC

BMC Helix Multi-Cloud Service Management 20.x: Fundamentals Administering (WBT)

BMC Helix Multi-Cloud Service Management facilitates organizations to ease some challenges related to working in a multi-cloud, multi-provider environment. BMC Helix Multi-Cloud Service Management is an add-on offering for BMC Helix ITSM. With its out-of-the-box integrations, BMC Helix Multi-Cloud Service Management allows you to handle multiple service management issues with cloud services.

This course will guide you through the basic concepts of BMC Helix Multi-Cloud Service Management including the associated roles and features. This course also explains the process enabling prebuilt integrations for various features such as incident brokering, ticket consolidation, DevOps integration, security, and cloud monitoring. You will also explore the various functionality accessible through the BMC Helix Multi-Cloud Service Management Dashboard and the steps involved in configuring the Service Dashboard. Finally, you will about risk management configurations in BMC Helix Multi-Cloud Service Management.

Major release:

BMC Helix Platform (Innovation Suite) 20.x

Good for:

Users

Course Delivery:

Self Paced | 4.5 heures

Course Modules

  • Introduction to BMC Helix Multi-Cloud Service Management
    • BMC Helix Multi-Cloud Service Management: Overview, Benefits and Features
    • Product roles associated with BMC Helix Multi-Cloud Service Management
    • BMC Helix Multi-Cloud Service Management: Architecture
    • Products involved in the BMC Helix MultiCloud Service Management
  • Configuring BMC Helix MultiCloud Service Management - Part 1
    • Configuration process for BMC Helix MultiCloud Service Management
    • Quick Configuration Guide and list its features
    • Incident Brokering feature
    • Enabling prebuilt integration with AWS
    • Ticket Consolidation feature
    • Enabling prebuilt integration with Salesforce Service Cloud
  • Configuring BMC Helix MultiCloud Service Management - Part 2
    • DevOps integration feature
    • Enabling prebuilt integration with Jira
    • Security feature
    • Enabling prebuilt integration with IBM QRadar
    • Cloud Monitoring feature
    • Enabling prebuilt integration with Azure Monitor
    • Configuring Custom Fields and Custom Connectors
    • Core tasks of BMC Helix Multi-Cloud Service Management administrator
  • Risk Management and Troubleshooting
    • Overview of multi-factor risk assessment for DevOps changes
    • Risk management configuration
    • Process of activating the risk calculation service
    • Troubleshooting configuration issues for failed transactions
    • Various common issues and corrective actions
    • Viewing and updating failed transactions in Error Management
    • Using the Debugger for Troubleshooting Flow Issues
    • Configuring Error Notifications