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BMC Service Request Management 20.x: Fundamentals Administering (ASP)

Businesses are increasingly dependent on customer-facing applications to be competitive. This course provides students with an in-depth understanding of the end user facing IT services and technical service catalog.

With BMC Service Request Management (SRM), you will gain knowledge on with the concepts and hands-on experience to incorporate best practices when administering and configuring the BMC Service Request Management solution. With BMC Helix Digital Workplace, you will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, and approve/reject a request.

In this course, participants will analyze, determine, and perform the necessary steps to administer, configure, and integrate BMC Service Request Management and BMC Helix Digital Workplace to support the corresponding business processes. Smart IT enables collaborative workforce organized around IT roles, not modules.

Good for:

Administrators, Users

Course Delivery:

Assisted Self Paced (ASP) | 24 heures

Course Modules

  • Course Overview
    • Course Objectives
    • Details of Axis lab Environment
    • Connecting to E-books
  • Building the Service Catalog
    • Key Components of Service Catalog
    • Managing Questions
    • Creating Application Object Templates (AOTs)
    • Creating Process Definition Templates (PDTs)
    • Creating Service Request Definitions (SRDs)
    • Setting up Service Requests