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BMC Helix ITSM – Smart IT 20.x: Fundamentals Administering

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

This course provides students with the information and hands-on lab exercises for configuring and administering Smart IT.

IMPORTANT: The BMC Certified Associate: Helix ITSM - Smart IT 20.x Online Exam examination is included in this course. Taking the exam and pursuing certification is optional. You will have one attempt to pass the exam. Retakes according to the BMC Certification Policy are available for an additional fee. Those who pass will receive the title of BMC Certified Associate: Helix ITSM - Smart IT 20.x.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 16 heures

Course Modules

  • Latest Enhancements
    • Smart IT enhancements related to:
      • Knowledge articles configuration
      • Smart recorder configuration
      • Release management ticket
      • Ticket console
      • Security incidents
      • Self-help content
      • Asset search capabilities