BMC Helix ITSM OnPrem to OnPrem Migration Service

• Identify and document Configurations and Integrations in a Proposed Project Schedule Document
• Prepare Migration Design Document
• Assist in the data analysis requirements related to HDM migration.
• Conduct detailed planning sessions covering BMC’s recommended migration best practices using BMC’s Helix Data Manager. 
• Provide a walk-through of the Helix Data Manager Project Schedule.
  • Walk through an example with Customer Project Manager to integrate the migration activities into the Customer’s master project plan, verifying plans are aligned and streamlined with the data migration activities.
• Provide architecture requirements to support the HDM migration requirements.

Customer will be responsible for:

• Providing an application subject matter expert (SME) with a good knowledge of Customer’s Advanced Configurations and integrations.
• Customer is responsible for implementation steps defined in the Migration Design Document.

Project Milestones:

The following Milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC project manager will issue a milestone completion letter to the Customer.

• Milestone 1: Upon delivery and approval of the Migration Design Document along with Helix Data Manager Proposed Migration Project Schedule
• Milestone 2: Upon completion of the Project Closeout meeting and the delivery of the project completion letter

• Conduct walkthrough of the migration process
• Prepare Proposed Project Schedule
• Install BMC Helix Data Manager in Customer’s environment
• Run BMC Helix Data Manager discovery and data mapping
• Prepare Deployment Plan within Migration Design Document 
• Migrate Foundation Data*, Application Data*, reporting and transactional data. This may include data from IT service management (ITSM), Smart IT, and BMC Digital Workplace.
• Migrate configurations and integrations - Max 10 standard integrations – integrations must be compliant to run on containerized environments
• Prepare Construction Document
• Repoint existing Integrations on the target system to the BMC Helix ITSM platform
• Prepare Test Strategy/Plan Document
• Perform Unit Testing
• Assist Customer with System Testing and Integration Testing for up to three weeks
• Execute final cut-over as documented in the Migration Design Document
• Provide post-production assistance for up to one week.

Customer will be responsible for:

• Completing Helix ITSM OnPrem to OnPrem Migration Preparation Service
• Provisioning on-premises environment to install BMC Helix Data manager and host a copy of the required databases.
• Configuring the staging database in Customer’s environment
• Restoring copy of Customer’s production database on Customer’s staging database
• Providing access to BMC consultants to their Remedy ITSM on-premises staging environment, including the new containerized ITSM platform.
• Performing user functional testing for a period of up to three weeks before production go live
• Providing an application subject matter expert (SME) with a good knowledge of Customer’s Advanced Configurations and integrations. (This SME will also be required to assist with unit testing.)
• Providing a SME for any integrated applications to perform repointing of integrations and assisting with unit testing.
• Remediating Non-Standard Advanced Configurations and Non-Standard Integrations
• Applying fixes to Standard Configurations and Standard Integrations for non-migration related issues identified during user functional testing.

Project Milestones: The following Milestones are established between the Customer and BMC. Once BMC has reached a milestone, the BMC project manager will issue a milestone completion letter to the Customer.

• Milestone 1: Upon delivery of the Project Schedule
• Milestone 2: Upon delivery and approval of the Migration Construction Document
• Milestone 3: Upon completion of the Project Closeout meeting and the delivery of the project completion letter

Standard Delivery*

• N/A

Country-Specific Delivery*

• 10 credits

ITSM_OPPS_003_ONSHORE

Standard Delivery*

• 167 credits

ITSM_OPMS_003_OFFSHORE

Country-Specific Delivery*

• 271 credits

ITSM_OPMS_003_ONSHORE

As part of the Preparation Service:

• Proposed Project Schedule
• Migration Design Document  

As part of the Implementation Service:

• Proposed Project Schedule
• Construction Document
• Test Strategy/Plan document

As part of the Preparation Service:

• Customer’s project team must be staffed with experienced resources that are familiar with the Customer’s solution and business requirements.
• Ensure that remote access is available and will be provided.

As part of the Implementation Service:

• The ITSM Preparation migration service will have been executed prior to the execution of the Helix ITSM OnPrem to OnPrem Implementation Service offering.
  
• Customer’s project team is staffed with experienced roles familiar with the Customer’s solution and business requirements.
• Remote access is available and will be provided.
• The Customer completed BMC’s recommended formal training before this project started.
• Customer has met the architecture requirements of BMC Helix Data Manager including containerized ITSM platforms in scope for this offering.
• The Customer’s On-prem BMC ITSM is version 7.6.04 or greater.
• The Customer’s on-prem database is Microsoft SQL Server or Oracle.
• Migration and testing will be performed on QA (Dev Staging) and Pre-Production environments.
• BMC assumes that there are not any data integrity issues in Customer’s environment