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BMC Helix Container Deployment Service


This Service installs the BMC Helix Common Services Platform* and BMC Helix application into a container management platform previously set up in the Customer’s data center and prepares the platform for application configuration.

This Service will install, but not configure BMC Helix applications or data.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop to identify Customer’s infrastructure and sizing requirements
  • Prepare High Level Design Document
  • Validate the BMC software required for deployment
  • Validate Customer’s environment meets all pre-requisites
  • Install BMC Helix Common Services Platform and Helix in-scope applications on Customer’s Container Management Platform*
  • Prepare Construction Document
  • Validate installation of the BMC Helix applications

Customer will be responsible for:

  • Ensuring the right level of access is provided to BMC resources to perform the deployment on Customer’s Container Management Platform 
  • Ensuring the required BMC software is made available within the designated environment via the Customers' local repository or BMC Docker Trusted Registry (DTR)
  • Ensuring that the latest version of the Health Check Tool (HCT) completes successfully and validates the Customer environment

BMC will provide this service with one of the approaches below:

Delivery Options  Success Credits Required 
Standard Delivery* 29 29 42
Country-Specific Staffing* 37 37 55
Air-Gapped Environment* (Country Specific Staffing only) 46 46 62


Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document
  • High Level Design Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


Additional information:

  • Estimated Duration: 2 weeks
  • In-scope Products: BMC Helix Common Services Platform, BMC Helix Innovation Suite (ITSM, Digital Workplace, SmartIT, ITSM Insights, Multi Cloud Broker) depends upon license entitlement, BMC Helix Monitor, BMC Helix AIOps, BMC Helix Capacity Optimization
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
  • Date Last Updated: 03/16/2024

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Service Highlights..