BMC Helix Event Management Starter Service

What you get:

BMC will perform the following in one environment:

• Conduct a workshop of up to two days for requirements gathering
• Configure up to five local users, two groups, and two roles
• Configure up to 15 event management policies from the following policy types: enrichment, notification, blackout, suppression, or correlation
• Configure one integration with BMC Helix ITSM for automated incident creation
• Configure up to three inbound event integrations
• Prepare Construction Document

Customer will be responsible for:

• Providing requirements on event management use cases
• Providing required access and privileges for event integrations
• Providing required access and privileges to BMC Helix ITSM for incident creation
• Conducting functional testing

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Automated incident integration requires BMC Helix ITSM

Additional information:

• Estimated Duration: 6 weeks
• In-scope Product: BMC Helix Operations Management
• Service Type: Deployment
• Availability: Active
• Success Service Code: EVNT_STRT_001
• Date Last Updated: 07/12/2021