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This Service configures event policies with optional data integrations to add context which may include application association, location data, assignment information, severity, or priority.
What you get:
BMC Helix will perform the following in one environment:
- Conduct a workshop for gathering requirements
- Identify and review relevant event management integrations and policies
- Design event enrichment workflow
- Configure up to 10 event policies
- Assist Customer with functional testing
Customer will be responsible for:
- Providing access, privileges, and administration assistance with any systems to be integrated
- Conducting functional testing
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Solution Design Document
- Construction Document
- Test Strategy and System Test Plan
Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
| Delivery Options | Success Credits Required | New Service code |
|---|---|---|
| Country-Specific Staffing* | 10 |
EVNT_ADVE_001 |
Pre-requisites:
- Firewall ports may be required between BMC Helix Operations Management (BHOM) and any integrated systems
- Customer to provide a privileged service account to access integrated systems
Additional information:
- Estimated Duration: 6 days
- In-scope Product: BMC Helix Monitor
- Service Type: Deployment
- Availability: Active
- Success Service Code: EVNT_ADVE_001
- Date Last Updated: 04/28/2025
Definitions:
Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.
Country-Specific Staffing: Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes will be mutually agreed to by BMC Helix and the Customer.