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Contact usLooking for ComAround Knowledge? It’s now integrated into BMC Helix Knowledge Management, the award-winning, industry-leading knowledge management solution.
This page is a reference for ComAround Knowledge legacy functionality.
ComAround Knowledge is cloud-based AI-driven knowledge management software that generates consistent and personalized knowledge through a unique combination of professional, expert, and data-driven knowledge.
Compared to built-in knowledge tools, ComAround Knowledge is perfectly suited to current and future requirements for sharing knowledge in multiple languages and across a variety of locations, such as:
Knowledge-Centered Service® (KCS) is a best practice methodology that provides a detailed description of how support organizations should work with the knowledge base in order to:
Both BMC Helix Knowledge Management and legacy ComAround Knowledge are KCS v6 Verified.
Save time, reduce translation costs, and support customers all over the world. ComAround Knowledge comes with more than 100,000 prepopulated and ready-to-use knowledge articles for standard applications, with auto-translate built-in for local languages.
For faster and more efficient support throughout the entire support flow, ComAround Knowledge integrates with contact center software, service management tools, incident management systems, and business applications, enabling customer service and technical support to resolve issues without switching tools. End users can find solutions connected with the case registration.
The integration between ComAround Knowledge and your existing solutions will make your system KCS Verified in just days. Thanks to ComAround Connect and the available APIs, the complete solution aligns with all eight KCS principles.
Optimize your knowledge base and make better business decisions with advanced reports and analytics built on Microsoft Power BI. ComAround Knowledge tracks all behavior data and uses real time data in order to:
Gamification gives the knowledge workers instant feedback of the value of creating and sharing knowledge. This encourages and motivates creating knowledge “just-in-time”.
Convert information to knowledge. ComAround Knowledge has an intuitive and verified interface for self-service, making it easy for customers to solve problems without contacting manned support.