BMC Helix Knowledge Management

Intelligent knowledge powering the next level of enterprise service

BMC Helix Knowledge Management brings powerful, compelling, and intelligent knowledge services to the enterprise, delivering the right information for the best resolution.

Accurate, consistent knowledge across channels

  • Real-time translation: See knowledge articles in the language you require from 100+ supported languages

  • AI-powered search: Powerful intelligence provides a fast and accurate search experience for customers and knowledge workers that improves over time

  • Predictive insights: Advanced reporting and analytics provide predictive insights based on real-time user data

  • Out-of-the-box library: Hundreds of ready-to-use knowledge articles available for standard applications including Windows, Mac O/S, Outlook, Office 365, and more

  • Omni-channel integration: Seamlessly integrated for faster and more efficient support throughout the entire support flow

  • KCS® v6 Verified: Full support for KCS best-practice methodology, enabling all eight principles, to ensure that knowledge stays current and relevant

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Combine data-driven knowledge with professional experience for the best outcome



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“The great thing about BMC Helix Knowledge Management by ComAround is that it's easy to learn and easy to use. It's also easy for new employees to start within Electrolux because we have all the information in one place – in BMC Helix Knowledge Management by ComAround.”

Evelina Westerfur, Customer Services, Electrolux

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