BMC Helix Knowledge Management

Modern organizations know the key to delivering successful services often depends on having a robust and compelling knowledge management strategy. BMC Helix Knowledge Management delivers powerful search and intelligent results throughout the service experience.

• Auto-translate knowledge articles into multiple languages at once
• Make the search experience intuitive for customers and knowledge workers through AI-powered cognitive search with facet navigation and filters, synonyms, auto-complete, text analysis for “did you mean,” and more
• Use real time data to enable predictive support as well as prevent knowledge gaps and outdated knowledge
• Enable self-service with web, mobile, and chatbot integration for intelligent, omni-channel service
• Quickly and easily publish, edit, and import knowledge articles

With real-time translations and high-performance search, BMC Helix Knowledge Management enables enterprise organizations to deliver the right information at the right time in the right channel, helping drive quick and accurate resolutions. Customers have realized tangible business outcomes as a result.

• Increased CSAT: 20-40% improvement
• Improved service desk efficiencies: up to 50% cost savings
• Lower MTTR: 50-60% improvement