icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Helix Business Workflows 20.x: Fundamentals Administering

BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services to employees in a scalable, managed, and automated way. Built on BMC Helix Platform, it provides the ability to create automated workflows without writing code and tailor the user interface to meet the organization's need.

In this course, you will learn how to configure BMC Helix Business Workflows according to your requirements. For example, you will learn about questionnaires, dynamic case fields and how to implement business processes. Additionally, you will learn how to use automate tasks, create and publish knowledge articles, and how to move new configurations to production.

Major release:

BMC Helix Business Workflows 20.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 24 heures

Course Modules

  • Module 3: Understanding and Applying Advanced Concepts
    • Introduction to Flow Sets
    • Automating Tasks
    • Knowledge Management
    • Introduction to Cognitive Service Management
    • Introduction to Smart Reporting on the Helix Platform
    • Moving Configuration from Development to Production
    • Outlook/Further Reading