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Availability and Reliability

BMC Helix services are delivered from a variety of cloud locations that seamlessly scale to meet performance requirements and consumption demands. Our typical availability SLA is 99.9% unless contracted otherwise. BMC readily hits 99.98% average availability with real service credits for a breach.

Enabling robust organizations that can withstand threats

Enabling Robust Organizations.

With BMC Helix, we’ve built availability and resiliency into every layer: from physical security through to computer, network, and storage. Our employees and contractors are rigorously trained to protect your data at every turn, and to safeguard the integrity of how data is shared.

The BMC Security Operations Center (SOC) and Network Operations Center (NOC) teams work 24x7x365 to ensure the continuous and secure operation of your service. The NOC makes extensive use of BMC’s world class monitoring and automation solutions, and frequently resolves potential incidents before they impact customers.

Service environment: Separate customer environments are provisioned for your BMC Helix services. Customer data is not co-mingled with other customer data or between environments.

Service availability: Our Information Systems Contingency plan (ISCP) establishes comprehensive procedures to recover BMC Helix services quickly and effectively following a service disruption.