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Integration Template

Version 21.02.02

Updated: Jan-5-2021

Release Notes

Sync BMC Helix ITSM change requests with Jira issues

Automatically create Jira issues when a BMC Helix ITSM change request is created and vice versa. Users can set a customizable trigger for retrieving change requests, and any subsequent updates or comments added to the request are updated automatically in the issue and vice versa. This integration comes with customizable default field mappings.

Requires a BMC Helix iPaaS Jitterbit subscription, create/update issue rights in Jira, and administrator access to BMC Helix ITSM. Leverages standard API authentication in both solutions.

Key Features

  • Create BMC Helix ITSM change requests from a Jira issue and vice versa
  • Synchronize updates from issues with change requests and vice versa
  • Create activity notes in change requests from Jira issue comments and vice versa

Licensing Information

Please contact your BMC representative for licensing the solution.

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix ITSM – 20.08 and later