Send BMC Helix ITSM incidents and updates to ServiceNow
Automatically generate and update BMC Helix ITSM incidents in ServiceNow. Users can set a customizable trigger for BMC Helix ITSM incidents to be created in ServiceNow. To enable this feature, users can set a customizable trigger for BMC Helix ITSM incidents to be created in ServiceNow. Any updates to BMC incidents, including worklog entries and attachments, are passed to ServiceNow. This integration comes with customizable default field mapping.
Requires a BMC Helix iPaaS powered by Jitterbit subscription and administrator access to BMC Helix Operations Management and ServiceNow. Leverages standard API authentication in both solutions
Key Features
- Auto-create corresponding incidents in ServiceNow when new incidents are created in BMC Helix ITSM
- Auto-update corresponding incidents in ServiceNow when incidents are updated in BMC Helix ITSM, or when worklog entries or attachments are added
- Auto-create new corresponding incidents in ServiceNow when a BMC Helix ITSM incident is created before integration is deployed
- Secure connection using standard API protocols
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
BMC Helix ITSM – 20.08 and later
ServiceNow – Paris and later