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An integration template to automatically create a Jira issue from a BMC Helix Digital Workplace service request. The integration template synchrnoizes commetns and attachments from the service request to the Jira ticket, and comments from the Jira ticket to the service request. It automatically closes the service request when the Jira ticket is resolved.
Key Features
- Create a Jira issue from a BMC Helix Digital Workplace service request.
- Synchronize comments and attachments added to the service request with the Jira issue.
- Synchronizes comments added to the Jira issues with the service request.
- Update the status of the service request to Closed when the Jira ticket status is Resolved.
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
BMC Helix Digital Workplace version 21.3 and later
Atlassian Jira version 4.11.3 and later