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Integration Template

Version 21.02

Updated: Mar-1-2021

Release Notes

Create Jira issues from a BMC Helix Digital Workplace Request

An Integration Template to automatically create Jira issues from a DWP Request via BMC Helix iPaaS powered by Jitterbit. It also enables to sync attachments and comments/work-notes added in the service request with the corresponding Jira issue.

Create Jira issues from a BMC Helix Digital Workplace Request

An Integration Template to automatically create Jira issues from a DWP Request via BMC Helix iPaaS powered by Jitterbit. It also enables to sync attachments and comments/work-notes added in the service request with the corresponding Jira issue.

Key Features

Key features of the template are:

  • Create a Jira issue from a BMC Helix Digital Workplace service request 
  • Sync attachments added in the service request with the corresponding Jira issue 
  • Sync comments between JIRA and the BMC Helix Digital Workplace service request

Licensing Information

Please contact your BMC representative for licensing the solution

Supporting Documentation

BMC Documentation

Product Version Requirements/Compatibility

BMC Helix Digital Workplace version 21.02
BMC Helix Innovation Studio version 21.02
Atlassian Jira version 8.13. x