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Contact usCreate an incident in BMC Helix ITSM for an AppDynamics alert, as defined by an AppDynamics policy. Any subsequent alerts on that policy are updated in the incident. Only one incident is created per policy, regardless of the number or type of health rules on the policy.
Requires a BMC Helix iPaaS Jitterbit subscription and administrator rights for BMC Helix ITSM, BMC Helix Multi-Cloud Broker, and AppDynamics. Leverages standard API authentication in both solutions.
Key Features
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
BMC Helix ITSM – 21.08 and later