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An integration template to automatically create a BMC Helix ITSM incident when a new ServiceNow incident is created, or an existing ServiceNow incident is updated. The integration template automatically synchronizes updates from the ServiceNow incident to the BMC Helix ITSM incident.
Key Features
- Create a BMC Helix ITSM incident from a new ServiceNow incident
- Create a BMC Helix ITSM incident from an updated ServiceNow incident (not yet brokered to BMC Helix Multi-Cloud Broker) created before the integration template was deployed
- Update a BMC Helix ITSM incident when a ServiceNow incident is updated
Licensing Information
Please contact your BMC representative for licensing the solution.
Product Version Requirements/Compatibility
Service Now Paris or later
BMC Helix ITSM version 20.08 or later
Works with
Topic
Publisher