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Connector

Version 1.1

Updated: Sep-30-2022

Release Notes

BMC Helix Knowledge Management API connector

BMC Helix Knowledge Management is a cloud-based, AI Knowledge Management solution. It is designed to optimize your support flow and create excellent agent and customer experiences by sharing personalized knowledge across channels. It works seamlessly with BMC Helix Virtual Agent, BMC Helix Digital Workplace Advanced, and BMC Helix Business Workflows. Helix Knowledge Management is built on the latest Microsoft Azure technology, and this robust API lets you bring recommended content and more into 3rd party applications.

BMC Helix Knowledge Management API connector

BMC Helix Knowledge Management is a cloud-based, AI Knowledge Management solution. It is designed to optimize your support flow and create excellent agent and customer experiences by sharing personalized knowledge across channels. It works seamlessly with BMC Helix Virtual Agent, BMC Helix Digital Workplace Advanced, and BMC Helix Business Workflows. Helix Knowledge Management is built on the latest Microsoft Azure technology, and this robust API lets you bring recommended content and more into 3rd party applications.

Key Features

  • Enables easy integrations of Knowledge articles into any REST API supportive software
  • Enables self-service and cost reduction
  • Makes the knowledge work centralized and easy to publish knowledge in to any channel of choice

Licensing Information

https://connect.comaround.com/