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BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that let users find and request services through a conversational and personalized interface.

Deliver fast and accurate responses to users

  • Consumer-like experience: BMC Helix Chatbot is tailored to platforms and devices employees are already using
  • Channel of choice: Communicate in familiar messaging tools like Slack, SMS, MS Teams, Skype for Business, and Progressive Web
  • Cognitive search: Search across unstructured and structured data and across multiple knowledge bases
  • Line of business (LOB) support: Use with each LOB to enable multiple, specialized chatbots tailored to the needs of the organization (HR, Facilities, etc.)
  • Service Delivery: Call and execute custom processes and workflows; automate training of BMC Helix Chatbot with the Digital Workplace Catalog
  • Measure and improve Chatbot performance: Increase accuracy through end-user surveys and Smart Reporting
  • Available with BMC Helix Digital Workplace and BMC Helix Business Workflows

Learn why +7,500 IT organizations trust BMC's world-class ITSM solutions

Two ways to revolutionize the employee experience

Find information and request services through any channel, from web to mobile to cognitive chatbot

Omni-channel Experience

BMC Helix Chatbot makes it easy for employees to access IT information and services using natural language, across any channel they choose, without even leaving their current application.

  • Intelligent: Predictive analysis provides fast and accurate results
  • Conversational: Virtual agents understand your queries
  • Personalized: Chatbots provide relevant and targeted information

Standardize and extend processes to make existing services better, and easily scale new ones

Seamless Service Delivery

AI-powered experiences make it easier for IT to deploy services, and easier for users to adopt them. As an effective and popular self-service channel, chatbots also ease the burden on service desk staff while improving user satisfaction.

  • Consumer-like experiences tailored to platforms employees are already using
  • Self-service powered by context-aware devices and predictive analytics resulting in fewer service desk calls
  • More flexibility when accessing knowledge and submitting service requests
“Cognitive chatbots will be a key component to enabling a streamlined and cost efficient end user experience.” — Pauline Mulvey, VP Enterprise Business Technology, Mitchell International

Getting started with BMC Helix Chatbot is easy