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Smart Reporting to BMC Helix Dashboards Starter Service


This Service assesses your Smart Reporting environment and assists with conversion to BMC Helix Dashboards for up to 200 hours (to be consumed within a six week period). It also includes knowledge transfer of BMC’s recommended best practices for configuring BMC Helix Dashboards.

What you get:

BMC will perform the following activities:

  • Run assessment of Customer’s Smart Reporting environment
  • Conduct a workshop to review out-of-the-box capabilities of BMC Helix Dashboards
  • Provide overview of Smart Reporting assessment results with Customer
  • Assist Customer for up to 200 hours with activities such as:
    • Converting Smart Reports and dashboards to BMC Helix Dashboards
    • Reconfiguring and reformatting reports
    • Configuring new dashboards from Smart Reporting Dashboards
  • Prepare Construction Document
  • Demonstrate best practices and conduct a knowledge transfer for the in-scope reports
  • Customer will be responsible for:

  • Providing subject matter experts with a good knowledge of Customer’s reporting tools and can determine the prioritization of in-scope reports
  • Ensuring that reporting subject matter experts have access to BMC Helix Dashboards

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing*


Deliverables: Using BMC’s standard methodology and templates, the following Deliverables can be delivered

  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Customer has implemented BMC Helix ITSM

Additional information:

  • Estimated Duration: 4 weeks
  • In-scope Product: BMC Helix ITSM, Smart Reporting and Helix Dashboard
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: BHDA_STRT_003_OFFSHORE, BHDA_STRT_003_ONSHORE
  • Date Last Updated: 12/28/2023

Getting started is easy

Service Highlights..