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Contact usThis Service configures monitoring and alerts for storage subsystems and hardware servers such as virtualization servers, blade servers, disk arrays, fiber switches, and storage area networks. It includes knowledge transfer of best practices for device monitoring.
BMC Helix will perform the following in one environment:
Customer will be responsible for:
Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Delivery Options | Success Credits Required | New Service code |
---|---|---|
Standard Delivery* | 8 |
MONI_STHW_001_OFFSHORE |
Country Specific Staffing* | 16 |
MONI_STHW_001_ONSHORE |
Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.
Country-Specific Staffing: Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes will be mutually agreed to by BMC Helix and the Customer.