BMC Helix Quick Configure: Storage and Hardware Monitoring

What you get:

BMC Helix will perform the following in one environment:

• Conduct a workshop for gathering requirements
• Prepare Solution Design Document
• Install up to five BMC Helix Patrol Agents
• Configure up to two deployable monitoring packages on BMC Helix Operations Management (BHOM)
• Configure up to eight monitoring policies for storage systems and/or hardware servers
• Configure up to eight alarm policies for threshold management and alert generation
• Configure one dashboard with up to five metrics
• Prepare Construction Document
• Prepare Test Strategy and System Test Plan
• Assist Customer with functional testing

Customer will be responsible for:

• Conducting functional testing
• Ensuring availability of subject matter experts for devices to be monitored

Deliverables: Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Solution Design Document
• Construction Document
• Test Strategy and System Test Plan

Completion Criteria: BMC Helix will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• BHOM must already be onboarded and configured for user access
• Firewall ports must be open between monitoring environment and BHOM
• Customer to provide access and privileges to:
  • Deploy BMC Helix Patrol Agents
  • Monitor storage and hardware devices 
• Minimum version for BMC Helix Patrol Agent is 20.08

Additional information:

• Estimated Duration: 8 days
• In-scope Product: BMC Helix Monitor
• Service Type: Deployment
• Availability: Active
• Success Service Code:
  • MONI_STHW_001_OFFSHORE
  • MONI_STHW_001_ONSHORE
• Date Last Updated: 04/28/2025