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Contact usEnhance BMC Helix Service Management with conversational AI that delivers precise answers from knowledge articles, detailed incident and case summaries, and clear insights from agent-user interactions.
BMC HelixGPT provides the ability to:
BMC will perform the following:
If needed, for an additional cost the following can also be performed along with this service:
BMC will provide this Service with one of the approaches below:
Delivery Options | Success Credits Required |
---|---|
Standard Delivery* | 40 |
Country-Specific Staffing* | 55 |
Additional Service Options:
Delivery Options | Success Credits Required | |||
---|---|---|---|---|
Additional External Knowledge Source: Enable Confluence or SharePoint as a data source
|
Enable HelixGPT for Business Workflows: Get case summaries and answers to case-related queries
|
Enable HelixGPT for Live Chat: Display the summary of chat conversations between agents and end user
|
Enable MS Teams in a Chatbot: Multiple channels for user interaction with Chatbot
|
|
Standard Delivery | 4
|
6
|
5
|
4
|
Country-Specific Staffing | 6
|
8
|
7
|
7
|
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.