SUCCESS CATALOG
BMC HELIXGPT FOR AIOPS ADVISORY SERVICE

BMC HelixGPT for AIOps Advisory Service

13+ CREDITS

This service offers an overview of Generative AI as it relates to BMC HelixGPT. It includes a GAP assessment to evaluate the customer’s current business state, identify customer’s AIOps desired AI goals , and determine how BMC HelixGPT solutions can facilitate an AIOps implementation. Additionally, this service involves exploring use cases, reviewing data strategies, assessing AI readiness, and developing actionable plans to achieve successful AI-driven outcomes.

What you get:

BMC will perform the following:

Provide a general overview of Generative AI and BMC HelixGPT.
Explain how BMC HelixGPT and AI Agents* can be leveraged to improve operations delivery.
Review Customer’s content and data strategy.
Review Customer’s desired business outcomes.
Identify the most relevant BMC HelixGPT use cases aligned to business goals.
Assess current maturity level for each use case across people, process, data, and technology.
Review readiness for BMC HelixGPT use cases.
Prepare a Gap Assessment that maps use cases to business requirements, specifying whether each is fully covered, partially covered, or not covered.
Prepare an Adoption Roadmap that includes:
- An execution roadmap with expected values and outcomes at each step.
- Recommended Services from the BMC Helix Success Catalog.
- Recommended BMC Helix Education courses.
- Strategy to rapidly rebuild existing chatbots with HelixGPT.
- Details on how to monitor the deployment.
- Customer roles and responsibilities.
- Review Customer’s choice of up to two BMC Helix Operations Management AI Agents.

Operations Management AI Agents Overview	Operations Management AI Agents Capabilities
Change Risk Advisor - Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.	Automatically identify risky changes by analyzing operations and service management data in a single pane of glass. Conversation experience for a change request to provide answers.
Situation Analyzer - Improves insights by eliminating event noise and providing context with correlating data from multiple alerts, traces, and metrics.	Obtain a short problem classification synopsis, a brief root cause summary, a causal summary explaining the context, and actionable insights. Together, these insights help in faster root cause analysis and an accurate understanding of the issue.
Log Analyzer - Provides in-context situational insights from log data, summarizing large volumes of information in simple language.	Summarize logs in simple language and enable users for advanced troubleshooting of issue. BMC HelixGPT connects with log repositories such as BMC Log Insights to perform a detailed analysis of the time-sliced runtime logs from diverse systems and provides actionable insights to identify the root cause of the issue.
Best Action Recommender - Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.	Leverage BMC HelixGPT to simplify the situations root cause analysis and provide step-by-step recommendations to the users to take appropriate actions to troubleshoot the issue.
Vulnerability Resolver - Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.	Manage risks and resolve vulnerabilities within BMC Helix AIOPs using domain-trained models and Best Action Recommendations. This capability streamlines risk identification, reduces noise, and prioritizes actionable insights, enhancing security posture, productivity, and operational efficiency.

Additional AI Agents Available for Review
Service Option	Delivery Type	Credits Required	Service Code
Base Service (Includes review of up to two AI Agents)	Country-Specific Staffing	13 credits	GPT_ADAI_001_ONSHORE
Change Risk Advisor	Country-Specific Staffing	2 credits	GPT_RISK_001_ONSHORE
Situation Analyzer	Country-Specific Staffing	2 credits	GPT_SIAN_001_ONSHORE
Log Analyzer	Country-Specific Staffing	2 credits	GPT_LOGA_001_ONSHORE
Best Action Recommender	Country-Specific Staffing	2 credits	GPT_BARR_001_ONSHORE
Vulnerability Resolver	Country-Specific Staffing	2 credits	GPT_VULN_001_ONSHORE

Operations Management AI Agents Overview	Operations Management AI Agents Capabilities
Change Risk Advisor - Predicts, assesses, and reduces operational risks, accelerating IT changes without compromising governance.	Automatically identify risky changes by analyzing operations and service management data in a single pane of glass. Conversation experience for a change request to provide answers.
Situation Analyzer - Improves insights by eliminating event noise and providing context with correlating data from multiple alerts, traces, and metrics.	Obtain a short problem classification synopsis, a brief root cause summary, a causal summary explaining the context, and actionable insights. Together, these insights help in faster root cause analysis and an accurate understanding of the issue.
Log Analyzer - Provides in-context situational insights from log data, summarizing large volumes of information in simple language.	Summarize logs in simple language and enable users for advanced troubleshooting of issue. BMC HelixGPT connects with log repositories such as BMC Log Insights to perform a detailed analysis of the time-sliced runtime logs from diverse systems and provides actionable insights to identify the root cause of the issue.
Best Action Recommender - Simplifies root cause analysis and provides step-by-step resolution recommendations to augment support experts.	Leverage BMC HelixGPT to simplify the situations root cause analysis and provide step-by-step recommendations to the users to take appropriate actions to troubleshoot the issue.
Vulnerability Resolver - Improves risk identification, summarizes critical information from multiple alerts, and provides recommendations to enhance security posture and improve operational efficiency.	Manage risks and resolve vulnerabilities within BMC Helix AIOPs using domain-trained models and Best Action Recommendations. This capability streamlines risk identification, reduces noise, and prioritizes actionable insights, enhancing security posture, productivity, and operational efficiency.

Additional AI Agents Available for Review
Service Option	Delivery Type	Credits Required	Service Code
Base Service (Includes review of up to two AI Agents)	Country-Specific Staffing	13 credits	GPT_ADAI_001_ONSHORE
Change Risk Advisor	Country-Specific Staffing	2 credits	GPT_RISK_001_ONSHORE
Situation Analyzer	Country-Specific Staffing	2 credits	GPT_SIAN_001_ONSHORE
Log Analyzer	Country-Specific Staffing	2 credits	GPT_LOGA_001_ONSHORE
Best Action Recommender	Country-Specific Staffing	2 credits	GPT_BARR_001_ONSHORE
Vulnerability Resolver	Country-Specific Staffing	2 credits	GPT_VULN_001_ONSHORE

Customer will be responsible for:

Providing access to the necessary stakeholders on the agreed start date.
Selecting up to two AI Agents to be included in the service for review.

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

Gap Assessment
Adoption Roadmap

Completion Criteria: BMC will have completed the Service when the in-scope Service has been completed, and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and complete within 30 days.

Pre-requisites:

Provide current state operating model, goals, and objectives.
Identify stakeholders to be engaged and agree to timing.

Additional information:

Estimated Duration: Ten business days to be delivered over a period no longer than three weeks
In-scope Product: BMC HelixGPT
Service Type: Advisory
Availability: Active
Success Service Code:
- GPT_ADAI_001_ONSORE
Date Last Updated: 7/15/2025

Definitions:

Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes will be mutually agreed to by BMC and the Customer.
AI Agents: are dynamic software entities that use Generative AI / LLM powered reasoning to autonomously plan, iterate, and complete tasks using software tools.

Getting started is easy

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