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BMC Helix Service Management Transformation


This service will assess the customer’s current state, review the desired state and benefits, discuss transformation strategy and provide a roadmap to implement the latest features in the product

What you get:

BMC will perform the following:

  • Conduct sessions with Customer to understand their current state, goals and objectives
  • Prepare Roadmap Document to validate findings, conclusions, and draft recommendations
  • Conduct session with Customer to walkthrough the Transformation Roadmap Executive Presentation
  • Provide information on Success Path if Customer wants to execute the Roadmap using BMC Services

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Transformation Roadmap Executive Presentation

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Preparatory call between Customer and BMC team to establish engagement focus
  • Provide current state operating situation model and plans plus objectives and goals
  • Identify stakeholders to be engaged and agree to timing

Additional information:

  • Estimated Duration: 10 Days
  • In-scope Product: BMC Helix ITSM, BMC Helix Chatbot, BMC Helix Digital Workplace, BMC Helix Knowledge Management, Smart IT (Progressive View), Helix Dashboard, Helix ITSM Insights, Helix iPaaS
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code: HELX_HSMT_005
  • Date Last Updated: 12/27/2023

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