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BMC

BMC Helix ITSM Starter Service

67 CREDITS

The BMC Helix ITSM Starter Service configures incident management and problem management processes by applying industry-standard best practices within BMC Helix ITSM.

What you get:

BMC will perform the following:

  • Conduct workshop to gather and load BMC Helix ITSM Foundation Data* for a single tenant
  • Configure incident management process based on BMC best practices
  • Configure problem management process based on BMC best practices
  • Demonstrate standard incident management and problem management use cases
  • Review out-of-the box reports
  • Configure single sign on by integrating BMC Remedy Single Sign On (“RSSO”) Solution with supported third-party identity provider
  • Configure people data integration with Microsoft Active Directory
  • Prepare Construction Document
  • All configuration will be done in one non-production environment and migrated to the production environment

Customer will be responsible for:

  • Providing details of identity provider to configure in BMC RSSO for single sign-on solution
  • Providing Microsoft Active Directory details to populate the people data
  • Ensuring availability of subject matter experts for workshop with BMC
  • Gathering data from relevant subject matter experts for loading Foundation Data into the system

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

  • Customer has installed and configured the BMC Helix Client Gateway solution

Additional information:

  • Estimated Duration: 7 weeks
  • In-scope Product: BMC Helix ITSM
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: ITSM_STRT_001
  • Date Last Updated: 07/12/2021
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