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BMC Helix Continuous Optimization Starter Service


This Service will introduce Customer to BMC Helix Continuous Optimization (BHCO).  It includes configuring one integration with an existing virtualization platform and one integration with an existing cloud provider.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop of up to two days to cover BHCO in Customer’s environment
  • Configure the following:
    • Up to four Remote ETL* Engine (“REE”) Servers
    • One out of the box ETL* module for up to 8000 virtual servers, using one of the following ETL’s:
      • VMware vCenter
      • Red Hat® Enterprise Virtualization
      • Oracle® Enterprise Manager
      • OpenStack
    • One out of the box ETL module using one of the following cloud providers:
      • Amazon Web Services (AWS)
      • Microsoft Azure (Azure)
      • Google Cloud Platform
      • IBM Cloud®
    • Up to two service domains in BHCO
    • Up to five BHCO models for analyzing and forecasting capacity data
    • Up to three Simple* and two Moderate* BMC Helix dashboards for BHCO with up to 10 metrics per dashboard. Dashboards must contain BHCO data only
  • Assist Customer during functional testing
  • Prepare the following documentation:
    • Solution Design Document
    • Test Strategy and System Test Plan document
    • Construction Document

    Customer will be responsible for:

    • Providing access to:
      • Capacity management administrators
      • Subject Matter Experts (SMEs) for the virtualization platform to be integrated
      • SMEs in relation to the service domains and templates to be configured
    • Providing access and privileges to systems and applications to be integrated
    • Providing access to Customer’s BHCO environment
    • Deploying infrastructure to host REE servers
    • Creating functional test plan
    • Conducting functional testing
    • Ensuring connectivity access from Customer’s environment to BHCO platform via the REE Servers

    Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

    • Solution Design Document
    • Test Strategy and Test Plan
    • Construction Document

    Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Firewalls are configured to allow communication from the REE Servers to BHCO and REE servers to target virtual platform and cloud provider
  • Access credentials and connectivity are available for the following integrated platforms:
    • Existing virtualization platform
    • Existing cloud provider
  • BHCO must be provisioned and available

Additional information:

  • Estimated Duration: 8 weeks
  • In-scope Product: BMC Helix Continuous Optimization
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code: BHCO_STRS_003
  • Date Last Updated: 12/27/23

IBM Cloud® and IBM® are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both.

Red Hat® is a trademark or registered trademark of Red Hat, Inc. or its subsidiaries in the United States and other countries.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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