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Contact usThis Service configures BMC Helix Business Workflows to enable case management, task management, knowledge management and service targets for one line of business such as human resources, facilities or finance.
BMC will perform the following:
Item | Quantity |
---|---|
Service requests | 3 |
Case templates | 5 |
Task templates | 5 |
Email templates | 5 |
Approval configuration for business cases | 1 |
Knowledge articles | 10 |
Approval mappings for cases | 3 |
Service Targets | 6 |
Customer Responsibilities:
BMC will provide this service with one of the approaches below:
Delivery Options | Success Credits Required |
---|---|
Standard Delivery* | 44 |
Country-Specific Staffing* | 68 |
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.