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Remedy AR System 9.1: Basic Development

This course combines classroom instruction with laboratory exercises to guide students through basic development using Developer Studio. They will leave the course with enough development experience to take a course on how to customize ITSM applications.

The lab exercises contain scenarios that simulate real world requirements. By the end of the course, the student will have built deployable applications, forms, and workflow.

Included in this course is the optional examination for BMC Accredited Developer: BMC Remedy AR System 9.1.

Major release:

BMC Helix ITSM 9.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 32.00 heures

Course Modules

  • Developer Studio
    • Developer Studio preferences
    • Create objects
    • Search for objects
    • Outline feature
    • Switch perspectives
    • Change modes
    • Custom and origin objects
    • Overlay options
  • Controlling Access
    • Create Users
    • Create Groups
    • Create Roles
    • Grant permission to forms, fields, and active links
    • Set default permission in Developer Studio
    • Set dynamic permission for parent groups
  • Creating Applications
    • Create an application object
    • Describe application properties
    • Create custom application states
    • Export object definition files
  • Forms
    • Form types
    • Create and manage views
    • Form definitions
    • Association object and archiving
  • Fields
    • Create and manage fields
    • Organize and align fields on a form
    • Developing Workflow
      • Understand the difference between an active link, filter, and escalation
      • Workflow actions
      • Create, rename, and delete workflow objects
      • Assign permissions to workflow objects
      • Workflow logs
      • Event Navigator
      • Workflow Execution Viewer
    • Active Links
      • Common actions used in active links
      • Push and commit actions
      • Dynamic set field action
      • Dynamic push field action
      • Workflow to Send an event
      • Workflow to Exit an application
    • Filters
      • Execution Options
      • Transition and Database values
      • Filter Phases
    • Menus
      • Character
      • File
      • Search (Including content sensitive)
      • SQL
      • Data Dictionary
    • Tables
      • Types of tables
      • Special tables
      • Dynamic qualifications
      • Server Side Tables
      • Table Refresh
    • Guides
      • Planning Guides
      • Creating computational guides