BMC Helix ITSM - Smart Reporting 20.x: Fundamentals Administering

BMC Remedy Smart Reporting is an easy-to-use report writer for non-technical users, delivering drag-and-drop simplicity for formatting and data selection. It is designed to reuse components, such as Source Connections and Views. Advanced features like Automated Insights can be used to gain more proficiency for report creation. This two-day course provides students with the information and hands-on lab exercises for administering BMC Remedy Smart Reporting.

This course is applicable primarily to the Administrators who are responsible for onboarding, offboarding and configuring BMC Remedy Smart Reporting. The learners will be guided on how to manage content, work with views, optimize product performance, troubleshoot, and perform other administering tasks.

Note: It is suggested that learners have a basic understanding of their: » Data sources(typically the application that you work with) and its corresponding structure » Reporting needs and ability to translate that into relevant input to create reports

IMPORTANT: The BMC Certified Associate: Helix ITSM - Smart Reporting 20.x for Administrators Online Exam is included in this course. Taking the exam and pursuing certification is optional. You will have one attempt to pass the exam. Retakes according to the BMC Certification Policy are available for an additional fee. Those who pass will receive the title of BMC Certified Associate: Helix ITSM Smart Reporting 20.x Administrator.