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BMC

BMC Helix Knowledge Management by ComAround 21.x: Fundamentals Using

BMC Helix Knowledge Management by ComAround is a cloud-based Knowledge Management software specifically designed to optimize the creation and reuse of knowledge within your organization. This comprehensive hands-on training focuses on the practical use of the application interface. It covers concepts related to navigating, searching, creating, maintaining, and sharing knowledge articles.

Major release:

BMC Helix Knowledge Management 21.x

Good for:

Administrators, Users

Course Delivery:

Instructor Led | 4 heures

Course Modules

  • Foundation
    • Roles and privileges: overview
    • Knowledge article states and visibility
    • User groups and content access
  • Interface Overview
    • Start Page widgets
    • Knowledge state symbols
    • Icons and features
    • Interface language options
    • Settings menu
  • The Article Page
    • Flag, share, and print articles
    • Mark an article as favorite
    • Add articles to News and Recommended widgets
    • Vote and give feedback on articles
    • Edit articles
  • Creating New Articles
    • Create options
    • The KCS template
    • Add text, images, files, links, and videos to articles
    • Add tags to articles
    • Import content from a Word file
  • Decision Trees
    • Decision tree module: overview
    • Work with existing decision trees
    • Create decision trees
    • Machine translation of decision trees
    • Display decision trees for end users in self-service interface