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BMC

BMC Helix ITSM: Enterprise Education Subscription

BMC Helix ITSM is a powerful service management platform that improves IT service delivery. The intuitive user experience is built around roles, not modules, to help you be more productive with less effort. Modern, mobile interfaces, built-in templates and guides, and instant, actionable insights help you work smarter and faster.

BMC Helix Configuration Management Database (CMDB) helps you to consolidate different sources of data into an enterprise-wide view, showing the components physical and logical relationships but also their relationships to business services.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix ITSM as well as detailing the use and administration of the solution .

IMPORTANT: Self-Paced Training (SPT) courses contained in this subscription is comprised of a course instructor video that includes a demonstration of recorded lab exercises.

Major release:

BMC Helix ITSM 19.x, 20.x

Good for:

Administrators, Consultant, Operators, Users

Course Delivery:

Self Paced | 275 heures

Learner Objectives

  • Review installation requirements
  • Understand the Access Control Model
  • Review Full Text Search capabilities
  • Explain configuring and monitoring options
  • Describe logging options
  • Utilize the right troubleshooting method
  • Explain CMDB Consumers’ requirements to Configuration Managers
  • Understand how IT Service Management (ITSM) consumes CMDB data
  • Describe the Common Data Model
  • Describe best practices for importing, normalizing, and reconciling data
  • Describe ITSM application usage processes and roles
  • Identify ITSM architecture components
  • Create and configure companies, organizations, support groups, people records and locations
  • Introduce BMC Remedy Smart Reporting and list its associated roles
  • Create and work with reports, storyboards, and dashboard tabs
  • Deploy and install BMC Remedy Smart Reporting

Subscription Courses

Offerings

  • WBT Course 1: BMC AR System 20.x: Fundamentals Administering - Part 1
  • WBT Course 2: BMC Helix ITSM 19.x: Fundamentals Administering – Part 1
  • WBT Course 3: BMC Helix ITSM - Asset Management 20.x: Fundamentals Using
  • WBT Course 4: BMC Helix ITSM - Change Management 20.x: Fundamentals Using
  • WBT Course 5: BMC Helix ITSM - Incident Management 20.x: Fundamentals Using
  • WBT Course 6: BMC Helix ITSM - Problem Management 20.x: Fundamentals Using
  • WBT Course 7: BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using
  • WBT Course 8: BMC Helix ITSM - Smart IT 20.x: Fundamentals Using
  • WBT Course 9: BMC Helix ITSM – Smart IT 20.x: Fundamentals Using Change Management
  • WBT Course 10: BMC Helix ITSM – Smart IT 20.x: Fundamentals Using Asset Management
  • WBT Course 11: BMC Helix ITSM – Smart IT 20.x: Fundamentals Using Problem Management
  • WBT Course 12: BMC Helix ITSM – Smart IT 20.x: Fundamentals Using Incident Management
  • WBT Course 13: BMC Helix ITSM – Smart IT 20.x: Fundamentals Using Release Management
  • WBT Course 14: BMC Helix ITSM – Smart IT 20.x: Fundamentals Using Knowledge Management
  • WBT Course 15: BMC Helix Digital Workplace 20.x: Fundamentals Using
  • WBT Course 16: BMC Helix CMDB 20.x: Fundamentals Administering – Part 1
  • WBT Course 17: BMC Helix CMDB 19.x: Fundamentals Administering – Part 1
  • WBT Course 18: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Using
  • WBT Course 19: BMC Helix ITSM – Smart Reporting 20.x: Fundamentals Using
  • SPT Course 1: BMC AR System 20.x: Fundamentals Administering - Part 2
  • SPT Course 2: BMC AR System 20.x: Fundamentals Developing - Part 1
  • SPT Course 3: BMC Helix ITSM 19.x: Fundamentals Administering – Part 2
  • SPT Course 4: BMC Helix ITSM – Smart IT 20.x: Fundamentals Administering
  • SPT Course 5: BMC Helix CMDB 19.x: Fundamentals Administering – Part 2
  • SPT Course 6: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering
  • SPT Course 7: BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Report Designing
  • Certification 1: BMC Certified Associate: AR System 20.x for Administrators Online Exam
  • Certification 2: BMC Certified Associate: AR System 20.x for Developers Online Exam
  • Certification 3: BMC Certified Associate: Helix ITSM 20.x for Administrators Online Exam
  • Certification 4: BMC Certified Associate: Helix ITSM 19.x for Administrators Online Exam
  • Certification 5: BMC Certified Associate: Helix ITSM – Smart IT 20.x Online Exam
  • Certification 6: BMC Certified Associate: Helix CMDB 20.x for Administrators Online Exam
  • Certification 7: BMC Certified Associate: Helix CMDB 19.x for Administrators Online Exam
  • Certification 8: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Online Exam
  • Certification 9: BMC Certified Associate: Helix ITSM - Smart Reporting 19.x Designing Online Exam