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BMC

BMC Helix Digital Workplace: Enterprise Education Subscription

As a self-service application, BMC Helix Digital Workplace allows users to connect to IT and HR anywhere and at any time. Using BMC Helix Digital Workplace users can share experiences and status information on resources. Based on this information IT organizations can gain insight into service usage trends to use in planning future organizational needs. A highly configurable application, administrators have the flexibility to configure the features available to users.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix Digital Workplace and details the use of this solution to identify and remediate system vulnerabilities.

IMPORTANT: Self-Paced Training (SPT) courses contained in this subscription is comprised of a course instructor video that includes a demonstration of recorded lab exercises.

Major release:

BMC Helix Digital Workplace 20.x

Good for:

Administrators, Consultant, Users

Course Delivery:

Self Paced,Instructor Led | 90 heures

Learner Objectives

  • Explain Digital Workplace and Digital Workplace Catalog
  • Explain Digital Workplace Catalog and its basic concepts
  • Describe the BMC Digital Workplace and Catalog Interfaces
  • Explain Digital Workplace Catalog architecture at high level
  • Learn how to use the BMC Digital Workplace Catalog Administration Console to complete administrative tasks in BMC Digital Workplace Catalog
  • Describe Service Catalog items
  • Explain how to create a basic service
  • Understand how to populate a Service Catalog to assist self-service users
  • Understand administrative tasks for BMC Helix Digital Workplace
  • Learn how to configure BMC Digital Workplace
  • Understand troubleshooting

Subscription Courses

Offerings

  • SPT Course 1: BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering
  • SPT Course 2: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
  • SPT Course 3: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 2
  • SPT Course 4: BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering – Part 3
  • WBT Course 1: BMC Helix Digital Workplace 20.x: Fundamentals Using
  • WBT Course 2: BMC Helix Digital Workplace 20.x: Fundamentals Catalog Administering – Part 1
  • Certification 1: BMC Certified Associate: Helix Digital Workplace- Advanced 20.x Online Exam
  • Certification 2: BMC Certified Associate: Helix Digital Workplace Advanced Catalog 20.x Online Exam