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BMC Helix Dashboards 23.x: Fundamentals Migrating Reports (WBT)

The Conversion Utility empowers you to seamlessly migrate the reports from BMC Helix ITSM: Smart Reporting to BMC Helix Dashboards. Each report is imported as a dashboard after a fasttracked conversion process that helps to ramp up the migration schedule.

This online course introduces the Conversion Utility and explains the migration process with the help of simulations. It also explains the prerequisites and commands required to perform the migration process.

Major release:

BMC Helix ITSM 23.x

Good for:

Administrators, Developers

Course Delivery:

Web Based Training (WBT) | 2 heures

Course Modules

  • Overview of the Migration Process
    • Explain the need for the Conversion Utility
    • Describe the migration process
    • Explore the system architecture of the Conversion Utility
    • Compare equivalent visualizations between Smart Reporting and BMC Helix Dashboards
  • Assessing the BMC Helix ITSM: Smart Reporting Environment
    • Describe how to use queries to obtain Smart Reporting Assessment Data
    • Explain the pre-requisites to run the Conversion Utility
    • Explain how to download and extract the Conversion Utility
    • Explain how to use the Conversion Utility to get metrics
  • Using the Conversion Utility to Run the Migration
    • Understand how to create an input CSV file to the Conversion Utility
    • Understand two different approaches to using the Conversion Utility to migrate reports
    • Describe how to validate the migration
    • Explain how to solve common migration issues and troubleshoot conversion errors