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BMC

BMC Helix Business Workflows 21.x: Fundamentals Using (WBT)

BMC Helix Business Workflows is a cloud-native case management application for multiple lines of business. Built on BMC Helix Innovation Suite, it provides the ability to create automated workflows without writing code and tailor the user interface to meet the organization's needs.

This course introduces the learners to the key features and functionality of the BMC Helix Business Workflows application. This course describes cloud-native case management applications for all lines of business. It also provides services to employees in a scalable, managed, and automated way. It is a platform where automated workflows are created without writing the actual code. It aims for fast and efficient management of cases by providing modern and simple ways to create, resolve, and monitor cases.

Major release:

BMC Helix Business Workflows 21.x

Good for:

Users

Course Delivery:

Self Paced | 3 heures

Course Modules

  • Case and Task Management
    • Case Management and Task Management Overview
    • Creating cases
    • Working with cases
    • Working with tasks
    • Associations with Cases
  • Knowledge Management
    • Developing and Creating Knowledge Articles
    • Reviewing and Validating Knowledge Articles
    • Service Level Management