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BMC AR System 20.x: Fundamentals Developing - Part 2 (ASP)

BMC Action Request (AR) System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. It enables you to automate business processes without learning a programming language or using complex development tools.

A BMC AR System application is a tool that you create to track data, processes, and issues. An application is an entity that consists of forms, workflow, and related objects that you have created in BMC Remedy AR System server. Forms collect and display data, and workflow directs the actions of the application. For advanced level of development, various concepts like Workflow Guides, Tables, Floating Panels, Form Views and Process commands are available.

This course combines classroom instructions with laboratory exercises to guide students through advanced level development using the Developer Studio.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Assisted Self Paced (ASP) | 16 heures

Course Modules

  • Defining Form Views and Skins
    • Defining a form view
    • Setting Default view
    • Localizing a form view
    • Defining Skins
    • Activating Skins through Mid Tier
    • Skins and permissions
  • Using Advanced Workflow Options
    • Understand Nested Filters
    • External Qualification
    • Go To and Log to File actions
    • Service Action
    • Two methods of generating GUID
    • Defining GUID to create Parent-Child relationship
  • Working with Tables
    • Purpose of Table fields
    • Types of Tables
    • Display Properties
    • Refreshing Tables
    • Defining Dynamic Qualification for Tables
    • EXTERNAL Qualification Syntax
  • Creating Guides
    • Recognize the use cases for defining Guides
    • Active Link Guide Example
    • Creating Entry Point Guide
    • Filter Guide Example