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BMC Atrium Service Level Management 8.1: Basic (WBT)
The BMC Atrium Service Level Management 8.1 application provides a combined solution to bridge operations and services. This application is designed to ensure delivery of agreed-upon levels of service to the customers. In this online course, Service Level Managers and Applications Administrators gain competency in defining, creating, managing, and monitoring agreements, service targets, and contracts, using the BMC Atrium SLM 8.1 application, which helps them to monitor the performance of a service, other configuration items, and infrastructure processes. Participants also learn how to generate and interpret reports using the Report Console to document critical metrics about Service Level Agreements (SLAs).
Major release:
BMC Helix ITSM 8.x
Recommended Prerequisites:
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 5.00 heures
Course Modules
Service Level Management Overview
Understanding BMC Atrium Service Level Management
Navigating BMC Atrium Service Level Management
Working With Service Targets
Working With Agreements
Working With Contracts
Using Dashboards
Generating Reports
Course Modules
Service Level Management Overview
Understanding BMC Atrium Service Level Management
Navigating BMC Atrium Service Level Management
Working With Service Targets
Working With Agreements
Working With Contracts
Using Dashboards
Generating Reports