Business Challenge

The State of Oregon’s Enterprise Technology Services (ETS) delivers reliable, agile, and flexible IT service choices to more than 100 agencies, which support Oregon’s four million citizens. When Microsoft^® changed their Windows Server^® software, it required upgrading BladeLogic Server Automation (now called TrueSight Automation for Servers) patching solution which is used to support more than 2,700 servers. ETS staff wanted to not only fast-track the upgrade process but also avoid diverting internal resources from their critical daily activities. So ETS brought in BMC experts to upgrade the software and educate staff on the new functionality.

BMC Solution

BMC Consulting Services executed the upgrade from start to finish, including defining requirements, developing an action plan, and deploying and testing the software. BMC Education Services conducted onsite, in-person training to help staff get maximum value from the upgrade.

Business Impact

With expert consulting and training from BMC, ETS is fully prepared to deliver the strong IT security required by Oregon state agencies. In-depth training empowers staff members to keep patching current and identify unauthorized changes to servers.

• BMC consulting and training enabled ETS to triple staff productivity related to patching, as the number of servers grew from 900 to 2,700.
• High-quality training delivered at ETS facilities meant more staff members could participate in live classes, while minimizing travel costs.
• Fewer than 10 days were needed to upgrade the entire system to allow for minimal disruption across IT services.