BMC Remedyforce: Fundamentals of Service Level Management for Administrators (WBT)
BMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime.
This course introduces Administrators to the various aspects of Service Level Management. Participants will learn about various Service Level Management concepts and configuration in detail.
BMC Helix Remedyforce Any
Web Based Training (WBT) | 0.5 heures
Understanding Service Level Management
- Define Service Level Management
- List the types of agreements
- Configure business hours
- Create services
Configuring Service Level Management
- Create an agreement
- Configure Service Targets
- Use QuickViews
- View reports