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BMC

Success Plans

Access services, resources, and guidance to address your evolving needs

BMC Customer Success offers multiple Success Plans to provide the right service at the right time. Our plans address a range of business needs to advance technology adoption at your pace and help you on your journey to becoming an Autonomous Digital Enterprise.

Success Plan Options

We understand that service needs are not one-size-fits-all. We offer four different plans based on the level of assistance you desire to achieve your goals.

KEY FEATURES STARTER ENHANCED ADVANCED COMPREHENSIVE
Success Plan Description
We help you get started.
We plan it together. You build it. We’re here to help when needed.
We plan and build it together every step of the way.
We plan, build, manage, and run it for you.
Success Management
Access to a Customer Success Manager
Named Customer Success Manager
Partially Dedicated Customer Success Manager
Partially Dedicated Customer Success Manager
 
Semi-Dedicated Service Delivery Manager
Success Plan Approach
Prescriptive
Tailored
Tailored
Tailored
Education
Applications Managed Service
N/A
N/A
N/A
Managed application assistance with one product family. Add-on product families are available.
Success Credits
30 Success Credits
65 Success Credits
130 Success Credits
200 Success Credits

Start redeeming your Success Credits

Browse the catalog

Have questions?

Contact Success Concierge