BMC Helix Event Management Service

What you get:

BMC Helix will perform the following in one environment:

• Conduct a workshop for requirements gathering
• Configure identity management,   users, groups, and roles
• Configure up to 10 event management policies from the following policy types: 
  • Refinement 
  • Basic enrichment 
  • Advanced enrichment 
  • Blackout 
  • Suppression 
  • Correlation 
  • Notification
• Perform knowledge transfer/walkthrough session, up to one day (Session recording will be shared)
• Assist with functional testing
• Prepare Test Plan document
• Prepare a Requirements Document
• Prepare a Summarization Document

Customer will be responsible for:

• Providing requirements on event management use cases
• Conducting functional testing
• Provide suitable environment to perform deployment and test

Deliverables:

Using BMC Helix standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Test plan document
• Requirements Document
• Summarization Document

Completion Criteria: BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.

BMC Helix will provide this service with one of the approaches below:

Pre-requisites:

Refer to the list of supported monitoring solutions 

• Basic Monitoring configured on BMC Helix Operation Management

Additional Resources:

• Estimated Duration: 5 weeks
• In-scope Product(s): BMC Helix Operations Management
• Service Type: Deployment
• Availability: Active
• Success Service Code: 
  • EVNT_MGMT_001_OFFSHORE
  • EVNT_MGMT_001_ONSHORE
• Date Last Updated : 8/22/2025