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This Service provides access to a BMC AMI DevX Code Pipeline Specialist for 300 hours of technical assistance (to be consumed within a one-year period and in no less than two-hour increments).
What you get:
BMC will perform the following:
BMC will provide access to one BMC AMI DevX Code Pipeline specialist for 300 hours, under Customer’s direction, to assist with the following activities
- Technical administration
- Prepare Due Diligence Report
- Problem resolution
- Prepare Issue and Risk Tracker
- Perform software maintenance and planning upgrades
- Prepare Monthly Activity Review
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Due Diligence Report
- Issue and Risk Tracker
- Monthly Activity Review
Completion Criteria: BMC will have completed these Consulting Service when the in-scope Consulting Service have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Customer to provide remote access to the in-scope environments
Additional information:
- Estimated Duration: 300 hours over a 1-year period
- In-scope Product: BMC AMI DevX
- Service Type: Technical Assistance
- Availability: Active
- Success Service Code: BMSS_ISPN_001
- Date Last Updated: 06/22/2023
Related Resources:
Improve product skill and expertise with:
Self-Service:
Definitions:
- Issue and Risk Tracker – A document that details the identified set of Issues and Risks
- Monthly Activity Review – Review progress of Customer projects and initiatives on a monthly cadence, as well as a review of the open case issues, helping set correct priorities and reduce resolution times.