Services and Consulting

BMC combines experience, training, and proven best practices to deliver customer value

BMC consultants assist clients with everything from planning and building a first product implementation through complex, multi-product IT transformation. We have expert staff to help you address people, process, data, and technology challenges to gain a competitive advantage.

We have services and consulting to help you with all aspects of your digital journey

Success Subscriptions

Service needs are not one-size-fits-all. BMC Success Subscriptions offer the right service at the right time with plans that address a range of business needs and advance technology adoption at your pace.

BMC Success Plans

Technical Advisory Service

The BMC Technical Advisory Service (TAS) provides you with an expert to help assess and plan for accomplishing business critical objectives with your BMC solutions.

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Deployment Services

BMC approaches product deployment by using our customers’ desired objectives as our guide. Our deployment methodology ensures the use cases and capabilities that are most important to your business are correctly implemented, resulting in faster time to value.

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Mainframe Services

BMC offers mainframe expertise to secure, run, and improve your systems. Our global team of experts can address gaps in skills or staff to complete projects, uncover gaps in your security controls, and provide 24x7 support to keep your business running.

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Managed Services

BMC’s managed services help simplify IT operations, increase user satisfaction and service quality while reducing operating costs. Our options range from short-term post go-live assistance to long-term application operation and administration of your BMC products. Our managed services allow you to focus on achieving your business objectives and delivering strategic IT projects.

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BMC Customer Support Offerings

Our robust approach to customer support drives improvement in service and solution adoption via a seamless customer experience. Customers can use any of our support solutions at any time from self-help and base level support to enhanced support offerings in Premier Support.

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1700+

customer projects completed annually

800+

professionals to serve you

7500+

customers trained annually

See how our consulting services are helping digital enterprises succeed

Customer Story

Global Aerospace & Defense Company Rapidly Modernizes Service Management with BMC Helix

Global aerospace and defense company modernizes service management with BMC Helix

Customer Story

Large US School District Enables Automation and Self-Service in Response to Covid-19 Restrictions

Large US school district enables automation and self-service in response to Covid-19 restrictions

Customer Story

Major Global Fashion Retailer Modernizes for a Transcendent Customer Experience

Major global fashion retailer modernizes for a transcendent customer experience

Customer Story

Large North American Food Manufacturer Delivers Improved Service Experience with BMC Helix

Large North American food manufacturer delivers improved service experience with BMC Helix

Connect with one of our experts

Contact BMC Customer Success