Case Studies/Success Stories
Telecommunications and Media
Telefónica Global Technology’s digital transformation increases efficiency while slashing costs
Transportation
Transport for London
Transport for London enables better service for London Underground customers with mobile workforce solutions
Information Technology
Ingram Micro
$46.5B technology products distributor automates 900K batch transactions with Control-M
Information Technology
SAP
Software giant powers R&D innovation with fast, cloud-based IT infrastructure
Finance
Banco Azteca
Banco Azteca delivers efficient remote connectivity to support services across Latin America
Finance
ING Bank Slaski
ING Bank Slaski automates data processing with governance
Healthcare
University of Kansas Health System
The University of Kansas Health System ensures critical operational support with BMC Helix
Healthcare
West Midlands
West Midlands Ambulance Service Relies on Agile and Secure Asset Management for Rapid Response
Healthcare
The Dudley Group
The Dudley Group NHS Foundation Trust enables remote workers to provide optimal patient care
Telecommunications and Media
Euromonitor International
Euromonitor International thrives with modern service management capabilities
Manufacturing
Grupo Moura
Grupo Moura use BMC Helix to drive optimal user experiences
Education
Western Illinois University
Western Illinois University ensures data integrity and availability with BMC
Finance
Credit Union Australia
Credit Union Australia manages escalating data demands with BMC
Telecommunications and Media
Sky Italia
Sky Italia drives customer engagement with Control-M orchestration
Insurance
Kansas City Life Insurance
Kansas City Life Insurance ensures better system performance with MainView
Finance
Up Sí Vale
Up Sí Vale ensures reliable service delivery with Control-M
Retail
Pernod Ricard
Pernod Ricard unifies its global business with BMC
Transportation
CARFAX
CARFAX speeds time to production with Control-M and DevOps
Information Technology
Aspect
Aspect software delivers exceptional user experience with BMC Helix Remedyforce
Healthcare
Beth Israel Deaconess Medical Center
Beth Israel Deaconess Medical Center keeps billing systems current with mainframe data management
Finance
Raiffeisen Informatik Center Steiermark GmbH
Raiffeisen Informatik Center Steiermark GmbH takes control of mainframe costs
Information Technology
Cybera
Cybera transforms service management with BMC Helix Remedyforce to win the Info Security 2019 Gold Award
Manufacturing
Goodman
Goodman and BMC Helix Remedyforce—Innovative use cases in ITSM
Information Technology
Management Science Associates
MSA leverages Control-M to turn big data into big insights for clients
Healthcare
HBF Health Limited
HBF saves costs and eliminates downtime using BMC AMI Data for Db2 solutions
Insurance
W&W Informatik GmbH
W&W Informatik GmbH drives digital transformation with Control-M
Education
The George Washington University
The George Washington University students give BMC Helix Chatbot an enthusiastic thumbs up
Healthcare
Quirónsalud
Quirónsalud doubles customer satisfaction with BMC Helix ITSM
Telecommunications and Media
CPT
Wireless communications giant in Canada could save over $1MM annually with MainView
Information Technology
Macquarie Cloud Services
Macquarie Cloud Services doubles profits and secures market leadership with BMC solutions
Insurance
HCF
HCF eliminates application downtime and ensures 24x7 availability
Telecommunications and Media
Telefonica Colombia
Telefónica Colombia delivers world-class service and reduces IT infrastructure costs
Insurance
Helsana
Swiss insurer accelerates IT service request and approval processes with automation
Information Technology
Amadeus
Amadeus delivers innovative global travel services with powerful digital business automation
Healthcare
U.S. Oncology Network
The U.S. Oncology Network seamlessly delivers life-saving care with comprehensive service management
Finance
Bank Central Asia
Bank Central Asia achieves near-zero downtime of critical IMS databases to give its customers enhanced online banking services
Insurance
Kemper
Mainframe MLC cost management strategy helps insurance leader cut mainframe costs
Finance
Valitor
International payment solutions company reduces Db2 reorg application run times and database storage requirements
Information Technology
Park Place Technologies
Park Place Technologies delivers proactive, differentiated services with TrueSight AIOps
Insurance
Groupama
European insurance giant achieves fast event resolution with TrueSight
Transportation
Railinc
Railinc leverages big data and automation to help keep 1.6MM railcars rolling across 140K miles of track
Finance
Itau Unibanco
Itaú Unibanco transforms banking with new digital services enabled by BMC
Finance
MPS
Leading Italian bank MPS boosts IT resource utilization, cuts costs, and reduces business risk with capacity optimization
Telecommunications and Media
Telekom Austria Group
Telekom Austria Group empowers its $4B business with cloud-enabled digital service management
Information Technology
Wipro
Global IT leader automates service management for a major bank, reducing time spent per event by 83%
Retail
Coop
Swiss retailer seamlessly supports 1, 400 + locations with digital business automation
Information Technology
Buchanan Technologies
Leading IT service provider manages 250 % more users while maintaining exceptional service delivery
Manufacturing
Barry Callebaut
$6.8 B cocoa manufacturer supports rapid growth with cloud - based IT service management
Finance
First Citizens Bank
Control-M automation enables digital banking for large wealth management firm
Government
MeteoSwiss
Switzerland’s Federal Office of Meteorology and Climatology boosts employee productivity with self-service help desk
Finance
Raymond James
Raymond James Financial manages $500B in customer assets with optimized workload automation
Information Technology
Ensono
Infrastructure management provider keeps customers satisfied and productive with holistic, automated monitoring
Education
Anne Arundel County Public Schools (AACPS)
School system enhances digital learning for 80,000 students with optimized incident management
Military and Defense
Lockheed Martin
Maximum systems availability helps build a complete F-35 fighter jet daily
Finance
Société Générale
Global bank boosts service performance and cuts outsourcing with TrueSight
Finance
Transamerica Life Insurance Company
Strategic automation streamlines IT compliance and service delivery
Retail
Dillard’s
Fast transaction processing keeps retail customers in 330+ locations satisfied
Finance
Banque Société Générale Vostok
Russian bank delivers failure-proof banking services for 260K+ customers
Government
Leeds City Council (UK)
ITSM in the cloud efficiently serves city council’s growing constituency
Transportation
ATPCO
ATPCO manages fares for 460 airlines with optimized IBM® Db2® databases
Insurance
HUK-COBURG (Germany)
Automation helps insurer launch new services to 10MM customers
Retail
Mercator
International retailer gains efficiency and revenue with best-in-class ITSM
Finance
Maitland Group
Maitland reduces batch incident rates by 80% for its fund services
Utilities, Oil, Gas and Energy
Buckeye Partners
Petroleum distributor slashes audit prep time by 95% with cloud-based ITSM
Information Technology
Central Technology Services
CTS levels the playing field with streamlined service delivery
Insurance
Aviva
Multinational insurer delivers innovation to 31 million customers
Government
Instituto de Informatica
Automation in Portugal’s social security systems improves service for millions
Government
State of Michigan
10 million citizens benefit from more secure digital government services
Finance
ME Bank
Accelerated batch processing drives great banking services
Healthcare
Veterans General
Hospital ensures excellent care and efficiency with strategic automation
Retail
Alshaya
Process automation transforms retail experience across 2800+ stores
Retail
Colruyt
Major European retailer accelerates supply chain using Control-M
Information Technology
Five9
Call center software vendor cuts costs and service response times
Government
State of Oregon
BMC services help State of Oregon seamlessly upgrade 2,700 servers
Finance
Sichuan Rural Credit Union
Large credit union revolutionizes its IT service management and reduces service calls by 87%
Information Technology
inContact
Leader in cloud contact center software maintains 99.99% SLA with multi-cloud monitoring
Insurance
UNUM
Multibillion dollar insurance provider cuts batch service requests by over 60%
Manufacturing
Charter Manufacturing
Steel industry leader improves patch deployment success rate 200% with optimal client management
Transportation
Navistar
Leading commercial truck manufacturer harnesses big data to improve efficiency and up time
Finance
Network International
Leading Middle East payment solutions provider cuts IT service response time by 80%