Executive Summary

Infosys leverages Control-M for comprehensive workflow orchestration within its internal IT operations, deriving significant advantages from unified management of complex processes. This approach provides enhanced end-to-end visibility and automation.

Business Challenge

A global leader in consulting, technology, and next-generation digital services, Infosys faced challenges in managing workflow automation across a hybrid, multi-cloud IT infrastructure that includes over 300 applications, spanning legacy systems, ERP systems, and modern open-source technologies.

Over time, the absence of a centralized orchestration platform led to fragmented processes, an increased need for manual interventions, and data-availability challenges between systems. These issues elevated operational overheads, introduced compliance risks, and reduced the pace of rollout for new services.

The Solution

Why Infosys chose Control-M

Infosys now uses Control-M as its enterprise workload management platform, organizing and automating workflows across both cloud and on-premises environments. The company chose Control-M because it offered complete workflow visibility, streamlined automation, and strong support for regulatory compliance and modern DevOps practices.

• Integrated orchestration: Infosys required a single platform to manage workflows across ERP, open-source, and legacy systems. Control-M offered end-to-end visibility and prevented failures common in disconnected environments.
• Automation & stability: The implementation enabled near-total automation of operational workloads, significantly reducing manual input and enhancing platform stability to 99%.
• Compliance & governance: With workload archiving and centralised monitoring, Control-M simplified audit compliance, prevented data loss, and saved valuable time for support and audit teams.
• Trusted partnership: Infosys already maintained a strong strategic relationship with BMC.

Business Impact

By establishing comprehensive workflow orchestration, Infosys achieved transformative results:

• Unified orchestration: Integrated 300+ applications across diverse environments, enabling seamless interoperability.
• Extreme automation: Reduced manual interventions by 90%, freeing compliance and support teams for higher-value tasks.
• Platform stability: Achieved 99.99% uptime, supporting uninterrupted business operations.
• Audit efficiency: Automated data collection and archiving, improving compliance processes and cutting audit preparation time by 40%.
• Operational efficiency: Reduced operational workload by 30%, minimizing bottlenecks and accelerating service delivery.
• Time-to-market: Enabled faster rollout of new services through streamlined workflows and robust security controls.
• Proactive monitoring: Advanced monitoring capabilities facilitated early issue detection and resolution, reducing downtime by 50%.

By automating and orchestrating mission-critical workflows, Infosys not only strengthened its operational foundation but also equipped its teams with the agility required for an AI-first future, turning complex technical debt into a competitive advantage.